Shipping Policy

Last updated: 2 August 2026

Thank you for shopping with ReefForge. This policy explains where we deliver, how much delivery costs and how long orders normally take.

Business and contact details

ReefForge is operated by:

Vision3D Limited
Trading as: ReefForge

Business address: 

71-75 Shelton Street,Covent Garden, London, WC2H 9JQ

Email: info@reefforge.co.uk
Company number: 16194895

Registered in: England & Wales

Where we deliver

We currently deliver to Throughout the UK

Any postcode restrictions or unavailable delivery options will be shown at checkout before payment.

Order preparation and dispatch

Most ReefForge products are made to order.

Orders are normally prepared and dispatched within 1–4 working days after we receive your order. Working days are Monday to Friday, excluding UK bank holidays.

During unusually busy periods, product launches or public holidays, preparation may take longer. We will contact you if a significant delay affects your order.

You will receive a dispatch confirmation by email when your order has been sent.

Delivery costs

Our current standard UK delivery charge is:

• £3.49 standard delivery

• Free standard delivery on orders over £50

The delivery options and total delivery cost applicable to your address will be displayed at checkout before you place your order.

Estimated delivery time

Standard delivery normally takes approximately 2-4 working days after dispatch.

The preparation period and delivery period are separate. For example, an order may take up to four working days to manufacture and dispatch, followed by the courier’s delivery time.

Delivery dates are estimates unless we have expressly agreed a guaranteed delivery date with you.

Delivery addresses

Customers are responsible for checking that their delivery address is complete and accurate before placing an order.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

Additional delivery charges may apply if an order is returned to us because an incorrect or incomplete address was supplied.

Delayed or missing orders

Please check your dispatch confirmation and tracking information, where available, before contacting us.

If your order has not arrived within the expected delivery period, email info@reefforge.co.uk with:

• Your name

• Your order number

• Your delivery postcode

We will investigate the delivery with the carrier. Your statutory rights are not affected by courier delays.

Damaged parcels or incorrect items

Please contact us as soon as reasonably possible if your order arrives damaged or contains an incorrect item.

Include your order number and, where possible, photographs of the packaging and product. Photographs help us investigate the issue but do not affect your statutory rights.

Where an item is faulty, damaged in transit or supplied incorrectly, we will arrange an appropriate replacement, return or refund at no additional cost to you.

Cancellations before dispatch

To request cancellation before dispatch, email info@reefforge.co.uk as soon as possible and include your order number.

Because many products are made to order, production may begin shortly after the order is received. We will try to stop the order, but we cannot guarantee cancellation before dispatch.

If the order has already been dispatched, you can use your applicable cancellation and return rights described in our Returns and Refunds Policy.

Contact us

Questions about delivery can be sent to:

Vision3D Limited trading as ReefForge

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

Email: info@reefforge.co.uk